We (hereinafter referred to as “the Company”, “we”, “us”, or “our”) respect the privacy of all visitors, customers, partners and users. This Privacy Policy clearly describes how we collect, use, store, protect and disclose personal information when you visit our website, purchase our products, contact our customer service, or use any of our business services, including coffee product sales, wholesale, OEM customization and cross-border trading services.
This policy applies to all users, including individual consumers, business buyers, distributors and corporate clients. By accessing our website, submitting personal information, or placing an order with us, you agree to the terms of this Privacy Policy.
1. Information We Collect
We may collect the following types of information for normal business operation:
- Personal Identification Information: your name, phone number, email address, shipping address, company information, tax information and billing information.
- Transaction Information: order records, purchasing quantity, product preferences, payment records and after-sales communication content.
- Technical Information: IP address, browser type, device information, website access time, browsing behavior and cookie data.
- Voluntary Submitted Information: messages, inquiry content, customized requirements and feedback you send to us.
2. How We Use Your Information
We only use your collected information for legitimate business purposes and will never misuse your personal data. The usage includes:
- Processing orders, arranging production, shipment and delivery;
- Providing after-sales service, technical support and customer reply;
- Confirming payment, invoicing and completing transaction procedures;
- Sending product updates, promotional information and industry newsletters (you may unsubscribe at any time);
- Optimizing website operation, improving product quality and upgrading user experience;
- Complying with legal obligations, tax supervision and international trade compliance requirements.
3. Information Sharing and Disclosure
We will not sell, rent or trade your personal information to any third parties for commercial purposes without your explicit consent.
We may share necessary information with trusted third parties only under the following circumstances:
- Logistics companies, freight forwarders and shipping agencies to complete delivery;
- Payment service providers to complete fund settlement;
- Official government departments when required by laws, regulations or legal procedures;
- Third-party service providers who maintain our website and data system.
All third-party partners are required to keep your information confidential and are prohibited from unauthorized use.
4. Data Storage and Security
We adopt industry-standard technical and management measures to protect your personal data, including data encryption, access permission control, regular system inspection and secure server storage. We store your data only for the necessary business period. When the data is no longer required, we will permanently delete or anonymize the information in compliance with data protection laws.
We cannot guarantee absolute security of network transmission, but we will try our best to prevent data leakage, abuse and illegal access.
5. Cookies and Tracking Technology
Our website uses cookies to record browsing habits, optimize page display and improve visiting experience. You may disable cookies through your browser settings. Disabling cookies will not affect basic purchasing functions but may reduce some personalized service experience.
6. User Rights
You have the following rights regarding your personal data:
- The right to access, check and download your personal data;
- The right to correct inaccurate personal information;
- The right to request data deletion when the information is no longer needed;
- The right to unsubscribe from marketing emails at any time;
- The right to withdraw your consent for data processing.
7. Age Restriction
Our products are intended for adults. We do not intentionally collect personal information from minors under 18 years old. If you are a minor, please do not submit any personal data to us.
8. International Data Transfer
As an international trading company, your data may be transferred and stored across borders for order processing, international logistics and overseas business services. We will ensure that all cross-border data transmission complies with local privacy laws such as GDPR, CCPA and other international data protection regulations.
9. Policy Updates
We reserve the right to update this Privacy Policy irregularly. Any revised version will be posted on our official website with an updated effective date. Continued use of our services after modification means you accept the updated policy.
10. Contact Us
If you have any questions, suggestions or data protection requests about this Privacy Policy, please contact us through the following methods:
Company Name: ________________________
Email: ________________________
Address: ________________________
Contact Person: ________________________
